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VYTAUTAS MINERAL SPA ELECTRONIC BOOKING SYSTEM RULES
SECTION I. GENERAL PROVISIONS 1. The Electronic Booking System rules of Vytautas Mineral SPA operated by SPA Birštonas, UAB regulate the procedures for accommodation sales and health promotion services (hereinafter the “Services”) offered by Vytautas Mineral SPA via the electronic booking system of SPA Birštonas, UAB (registered office address: Karalienės Barboros al. 2, Birštonas; legal entity code 300605931; phone: 8 319 42139; e-mail: [email protected]) www.booking.vytautasmineralspa.lt (hereinafter – “Electronic Booking System”), as well as Vytautas Mineral SPA and its customers’ mutual rights, obligations and liabilities.
2. Vytautas Mineral SPA reserves the right to modify and supplement these rules at any time. When using the Electronic Booking System, the rules valid at the time of placing the order are applicable.
3. Vytautas Mineral SPA does not assume any risk and is unconditionally exempt from liability, if a customer has not fully familiarised themself with these rules, even though they have been made available to them.
4. The following persons have the right to place orders via the Electronic Booking System:
4.1. Natural persons who have full legal capacity, i.e. of legal age, whose capacity has not been restricted by a court;
4.2. Legal persons acting through authorised representatives;
4.3. Authorised representatives of all the persons specified in clauses 4.1-4.3 of these rules.
NOTE: Minors may use Vytautas Mineral SPA services only under adult supervision. An adult is a person at least 18 years old who shall take full responsibility for the safety and behaviour of the children under his/her supervision, for the children’s compliance with these rules, and for taking proper care of children’s belongings;
5. Vytautas Mineral SPA reserves the right to restrict the Customer from using the electronic booking system without prior notice if the Customer essentially violates the requirements of these Rules; for example, attempts to impair the stability and/or security of the electronic booking system operation.
6. Information in the Electronic Booking System is available in Lithuanian, Russian and English.
7. The terms used in these rules shall be understood as defined in the Rules on the provision of Vytautas Mineral SPA’s Services.
SECTION II. ACCESS TO THE ELECTRONIC BOOKING SYSTEM
8. Customers can purchase Services by connecting to the Electronic Booking System and providing the following information:
8.1. Name of a natural person, contact phone number and e-mail address;
8.2. Customer data is entered only for the purpose of order confirmation. No customer account is created in the Electronic Booking System and no data on previous bookings is accumulated.
9. If the customer’s registration details change, they must be updated immediately. Vytautas Mineral SPA will not be liable for any inconvenience caused to the customer and/or third parties if the customer has provided incorrect and/or incomplete personal data, or did not provide or supplement the data when their details changed.
11. The customer always has the right, upon request to Vytautas Mineral SPA, to familiarise themselves with their personal data processed by Vytautas Mineral SPA, to find out how it is processed, or to request corrections, destruction or stopping the processing of their data, except for storage, or when data is processed without complying with the provisions of the Law on Legal Protection of Personal Data and other laws regulating the processing of personal data.
SECTION III PROCEDURES AND TERMS FOR MAKING BOOKINGS AND SUBSEQUENT PAYMENTS
13.The customer is given the opportunity to choose available packages of Services (according to the offers valid on that day, packages may include an overnight stay, catering and individual health promotion Services), or standard accommodation included in the booking table with an indication of the possible choice of date, based on the prices valid on the day of booking.
14.Having familiarised themself with the composition and price of a given package, the customer can choose the desired free date of booking for the chosen room and additional conditions or a package.
15.Having selected the offer, the customer must go to another stage of booking – a form, where they shall specify their personal data and any particular notes/requests for the booking.
16.In order for the customer’s booking to be valid, the customer must pay an advance. The customer can make an advance payment in one of the following ways:
16.1. By credit card (Visa, MasterCard, Eurocard);
16.2. By electronic bank transfer (EVP International);
16.3. By bank transfer or later;
17.Having selected the payment option specified in paragraphs 16.1 or 16.2, the customer is directed to a website where payment can be made via the EVP International system. The data authorisation starts from the connection to the system with the help of the encrypted 128-bit protocol of the EVP International. Upon acceptance of the payment by the EVP International system, the customer will be automatically notified via e-mail to confirm the payment and booking. The e-mail will include the customer’s detail, the name of the hotel, the total price of accommodation, the advance paid and the amount to be paid at the hotel, as well as other terms of services. The customer shall pay the remaining amount for their purchased accommodation at the hotel. The e-mail confirming booking shall be presented at the hotel as a proof of payment and to confirm the outstanding amount.
18.Having selected the payment option specified in paragraph 16.3 (to pay by bank transfer or later), the customer will receive the preliminary confirmation of the booking via e-mail; however, the booking will only be finalised upon payment of the advance by a simple bank transfer or via the online system. A preliminary booking is maintained for 48 hours from the time of ordering, and if no advance payment confirmation is received during this time, the booking can be cancelled. Upon receipt of an advance payment by Vytautas Mineral SPA, an e-mail confirming the booking will be sent to the customer. The e-mail will include the customer’s detail, the name of the hotel, the total price of accommodation, the advance paid and the amount to be paid at the hotel, as well as other terms of services. The customer shall provide this e-mail to the hotel administrator for final settlement.
19. Booking on request. In the absence of the desired free room in the electronic booking system, the customer may fill out a request form. After completing the form, the customer will receive a confirmation of the term (or its absence) by e-mail and information on how to pay the advance. The customer can make the advance payment by credit card, by electronic or simple bank transfer. Bookings will be confirmed only upon receipt of an advance payment. After paying the advance, the customer will receive an e-mail including their details, hotel name, total accommodation price, advance payment and amount to be paid at the hotel, as well as other terms of services. This e-mail must be provided upon arrival at the hotel for final settlement.
20. In the electronic reservation system, prices for services are expressed in euros, including value added tax, and excluding the one (1) euro/day tourism fee set by Birštonas Municipality Council, which is calculated additionally based on the rates and procedures approved by the Birštonas Municipal Council (which can be found at www.birstonas.lt).
22.When Vytautas Mineral SPA receives a payment confirmation, a service contract is considered concluded between the customer and Vytautas Mineral SPA. Vytautas Mineral SPA is not liable when the service contract is not concluded due to the fact that the payment has not been received in due time under the conditions specified in these rules.
SECTION IV. RULES FOR ORDERING GIFT CERTIFICATES
23.The gift certificate(s) confirms the right of the holder of the gift certificate(s) to use the Services within the amount specified on the gift certificate(s).
24.The holders of gift certificate(s) can only use the Services of Vytautas Mineral SPA. An early reservation is necessary e-mail: [email protected] or by phone: +370 319 42139 during which the customer will be offered services corresponding to the value of the voucher, and a reservation confirmation letter will be sent.
25.If the price of the selected Services exceeds the value of the gift certificate(s), the difference can be paid in cash or by card at the reception desk.
26.Gift certificates cannot be exchanged for cash.
27.Gift certificates are valid for the months from the date of purchase, unless otherwise specified.
28.If the gift certificates are not used during their validity period, they are considered expired and their value cannot be refunded.
29.If the holder of the gift certificate(s) uses Services that do not amount to the specified value on the gift certificate(s), the remaining amount for the gift certificate(s) shall not be refunded to the holder.
30.No VAT invoice shall be issued to the holder of a gift certificate(s) using them for payment.
31.The gift certificate(s) must be used within one visit.
SECTION V. PROVISION OF SERVICES, CANCELLING OF BOOKING
32.Services are provided exclusively at Vytautas Mineral SPA.
33.Customers have the right to cancel their reservations not later than 3 days before the commencement of the services by writing to [email protected]. In this case, Vytautas Mineral SPA must repay the whole amount of advance paid by the customer within 10 working days from the submission of all the information required for payment.
34. If the customer wishes to cancel his/her reservation less than 3 days before the commencement of the services or fails to arrive at Vytautas Mineral SPA without having first given notice, the advance payment paid by the customer is reimbursed to him/her in accordance with the procedure set out in Paragraph 33 of the Rules after deduction of the losses incurred by Vytautas Mineral SPA due to such late cancellation or failure to arrive. The minimum losses of Vytautas Mineral SPA shall be considered the price of the first overnight stay, if ordered.
SECTION VI. DISPUTE RESOLUTION
35. Any disagreements between the customer and Vytautas Mineral SPA regarding compliance with these rules shall be resolved through negotiations. Failing to reach an agreement, disagreements shall be resolved in accordance with the procedure established by legal acts of the Republic of Lithuania.
36. In order to submit a claim or solve a problem, the customer must contact Vytautas Mineral SPA in writing. Possible ways to file a claim or application include: 36.1 Sending an e-mail to: [email protected]; 36.2. Sending a letter to Karalienės Barboros al. 2, Birštonas; 36.3. Directly upon arrival at Vytautas Mineral SPA on working days from 8:00 to 18:00. 37.The customer may apply to the State Consumer Rights Protection Authority (Vilniaus St. 25, LT-01402 Vilnius, e-mail: [email protected], phone +370 5 262 6751, website www.vvtat.lt) for non-judicial resolution of consumer disputes, or fill in a complaint form on the Online Dispute Resolution (EDR) platform http://ec.europa.eu/odr/.
SECTION VII. FINAL PROVISIONS 38. For other matters related to the procurement of Services at www.vytautasmineralspa.lt not discussed in these rules, the Rules on Provision of Vytautas Mineral SPA Services shall apply.
SECTION VIII INTERNAL REGULATIONS OF VYTAUTAS MINERAL SPA 39. Every Vytautas Mineral SPA guest and anyone accompanying them must present valid ID documents upon arrival at reception. 40. Upon arrival at Vytautas Mineral SPA, each guest shall be provided with a guest card that must be filled out using the details of their valid ID document (passport, ID card). 41. Individual guests may check in to Vytautas Mineral SPA from 3:00 p.m. and must check out by 12:00 p.m. 42. When registering guests the administrator of Vytautas Mineral SPA shall use the details of the ID document presented by the guest and shall return the ID document to the guest upon completion of registration. 43. Guests must pay the invoice on the day of arrival (certain exceptions may apply). 44. Natural persons may pay in cash (euros) or by credit card. 45. At the request of a guest of Vytautas Mineral SPA, an additional bed may be provided for a person(s) accompanying the guest for an additional fee. 46. Guests who stay at Vytautas Mineral SPA for a period that is shorter than one day (24 hours) shall pay the entire daily rate, irrespective of the time they make the payment. 47. At the request of a Vytautas Mineral SPA guest and subject to availability, a late checkout may be permitted (the stay at the hotel may be extended until 6:00 p.m.) for an additional fee (50% of the room daily rate). 48. Guests who pay for services provided by Vytautas Mineral SPA but decide not to use the services may not claim a refund. If a guest leaves Vytautas Mineral SPA earlier than envisaged in their booking (i.e. stays for a shorter term) the guest may not claim a refund for the unused time. 49. If a guest fails to show up, a fee for the actual idle time of the Vytautas Mineral SPA room shall be charged. 50. Visitors of guests who stay in the rooms of Vytautas Mineral SPA after 10:00 p.m. must register with Vytautas Mineral SPA, present their valid ID documents and pay for accommodation. 51. The hotel is open 24/7. 52. Guests who wish to arrive with pets must notify the administration in advance, and pet owners must prove (by presenting their pet’s passport) that the pet is not aggressive and will not harm other Vytautas Mineral SPA guests (an additional fee shall be charged for pet accommodation). 53. The hotel reserves the right to forbid undesired persons from using the services of Vytautas Mineral SPA based on the Internal Regulations of Vytautas Mineral SPA and other enforced local legal acts and/or enforced legal acts of the Republic of Lithuania. 54. In case of disappearance of or damage to any property belonging to Vytautas Mineral SPA, the persons responsible for the damage shall compensate for the caused damage at a ratio of 1:2. Where, as a result of damage caused, it is impossible to accommodate guests, the full price of the room shall be charged for the entire time period required to eliminate the damage. 55. Parents (guardians) or other accompanying adults shall assume full responsibility for the health, safety, appropriate behaviour, and adherence to these Regulations of children under 18 years of age and persons with a disability who stay at the hotel. 56. For all the services and goods that Vytautas Mineral SPA guests acquire or make use of, but for certain reasons fail to pay for before their departure, the hotel may withdraw the respective amount for the goods and/or services from the guest’s account (credit card, etc.). Guests hereby agree to pay for the acquired goods and/or services in full, even after their departure. 57. Guests must keep their valuables in the safe deposit box available in their room. The hotel shall not be liable for any items left in places other than the safe deposit boxes provided in the rooms. 58. It shall only be permitted to record videos and take photographs in the territory and premises of Vytautas Mineral SPA upon receipt of the administration’s written consent. 59. Children under 12 years of age shall not be admitted to the MOON restaurant after 6:00 p.m. 60. Children under 12 years of age shall not be admitted to the swimming pool and sauna area after 8:00 p.m. 61. The opening hours of the outdoor terrace are from 11:00 a.m. to 10:00 p.m.
SECTION IX THE FOLLOWING IS PROHIBITED AT VYTAUTAS MINERAL SPA 62. To move furniture (without the administration’s permission). 63. To keep any highly flammable substances in the rooms and/or common areas of Vytautas Mineral SPA. 64. To cause damage to any Vytautas Mineral SPA property. 65. To accommodate a number of persons in a room exceeding the number specified to the Vytautas Mineral SPA administrator. 66. Failing to notify the administration in case of any failures of the Vytautas Mineral SPA facilities. 67. To leave any electrical appliances unattended while in operation. 68. To use any electrical appliances, except in cases where such appliances are received from the administration and the administration is notified in advance about the use of such appliances. (The use of the following shall not be prohibited: laptop and cell phone chargers, beard trimmers, hair dryers). 69. To keep pets and birds in the rooms without notifying the administration in advance. 70. To keep any aggressive pets that may harm other Vytautas Mineral SPA guests. 71. To disturb other Vytautas Mineral SPA guests. 72. Guests are prohibited from making noise in the hotel and/or on the hotel’s property (i.e. to play loud music and musical instruments, to sing, scream or whistle loudly and/or behave in any other inappropriate manner) from 10:00 p.m. to 7:00 a.m. Should a guest fail to adhere to this prohibition and violate public order or disturb other persons staying and/or working at the hotel, a fine of EUR 150 shall be imposed on the guest and the guest must also compensate for any other damage resulting from the incident. 73. It is strictly prohibited to smoke in any of the Vytautas Mineral SPA rooms and/or on balconies of the rooms. If this prohibition is not adhered to, a fine of EUR 50 shall be imposed. Smoking is only permitted in dedicated smoking areas. To ensure the safety of every Vytautas Mineral SPA guest, each rooms is fitted with smoke and fire alarm systems. 74. It is prohibited to leave underage children unattended in the rooms and/or other areas of Vytautas Mineral SPA, and parents or guardians of underage children must ensure the safety of their children at the hotel. 75. To bring strangers to a Vytautas Mineral SPA room without notifying the administrator of Vytautas Mineral SPA. 76. To bring any tools, arms or other items that pose a threat to health or life onto the Vytautas Mineral SPA property. 77. To bring, use, store and/or consume any narcotic or other psychotropic substances. In all such instances, the Vytautas Mineral SPA administration shall call the police. 78. To fail to adhere to the General Regulations of Vytautas Mineral SPA and all the legal acts of the Republic of Lithuania that regulate the safety of people and the prevention of other potential threats.
SECTION X OBLIGATIONS OF GUESTS STAYING AT VYTAUTAS MINERAL SPA: 79. To adhere to the General Regulations of Vytautas Mineral SPA. 80. To pay for all the provided services at once (certain exceptions may apply). 81. At the time of departure from Vytautas Mineral SPA, to return the door key to the administrator of Vytautas Mineral SPA and make sure that all the services have been paid for. 82. To closely adhere to the fire protection rules. 83. At the time of leaving the room, to make sure that all electrical appliances (light, TV set, etc.) have been appropriately switched off. 84. At the time of leaving the room, to make sure that all hot and cold water taps have been tightly closed. 85. At the time of leaving the room, to make sure that the room is appropriately locked and that no strangers are able to enter it. 86. In the case of any failure in the room of Vytautas Mineral SPA, to notify the administrator of Vytautas Mineral SPA. 87. The Vytautas Mineral SPA room key may only be provided to a guest that presents their ID document. If a room key is lost or damaged, a penalty of EUR 15 shall be imposed. 88. If a guest fails to check out of the room by 2:00 p.m. and it is impossible to contact the guest, or if a guest avoids paying for the provided services and vacates the room at the request of the administration, the administration shall reserve the right to move any items left in the room to the guarded premises at the hotel. 89. In case of an emergency, guests of Vytautas Mineral SPA must first contact the reception desk by calling +370 67 50 0656 or the short number 100 from their room.
SECTION XI CUSTOMER CARE AND PREMISE MAINTENANCE AT VYTAUTAS MINERAL SPA 90. Breakfast at the hotel shall be served daily from 8:00 a.m. to 10:00 a.m. on business days and from 8:00 a.m. to 11:00 a.m. on weekends. 91. The Vytautas Mineral SPA room service operates from 8:00 a.m. to 10:00 p.m. 92. Towels and bathrobes are changed daily and bed linen is changed every 3 days in the rooms where guests are accommodated. 93. Vytautas Mineral SPA personnel may perform minor repair of premises and facilities without disturbing the guests of Vytautas Mineral SPA. 94. During the cold season, the temperature in the rooms may not fall below +18°C. 95. To ensure safety, the Vytautas Mineral SPA administration shall be entitled to access the rooms in which guests are accommodated. 96. If any lost items are found, the Vytautas Mineral SPA administration shall return the items to their owners whenever possible. If the owner cannot be found, any left items shall be disposed of according to the prescribed procedure upon expiry of 6 months. 97. The hotel shall not assume any responsibility for any valuables left unattended and/or lost, and/or for any damage caused to valuables in the rooms and/or other areas of Vytautas Mineral SPA. 98. Should a Vytautas Mineral SPA guest behave in a criminal manner (fail to adhere to the laws of the Republic of Lithuania), the Vytautas Mineral SPA administration reserves the right to evict the guest without providing any refund of the amounts paid. Where needed, the Vytautas Mineral SPA administration shall contact competent authorities. 99. For your safety, the shared-use premises of Vytautas Mineral SPA are provided with video surveillance cameras.
SECTION XII REQUESTS AND PROPOSALS 100. The Vytautas Mineral SPA administration welcomes requests and proposals from guests to improve the quality of the services provided. 101. Proposals and complaints presented by Vytautas Mineral SPA guests are considered during administrative and managerial meetings within the set deadlines.
SECTION XIII INTERNAL RULES FOR THE SWIMMING POOL AND SAUNA AREA
102. Shoe covers must be worn over shoes to protect dressing rooms from outside dirt. 103. From 20:00, only guests over 12 years old can visit the swimming pool and sauna area. 104. The hotel staff have the right to politely ask parents/guardians that children under the age of 12 leave the pool and sauna area after 20:00. 105. Use the swimsuit dryer exactly as specified in the instruction manual. 106. Hang bathrobes and towels on the hooks made available for this purpose. 107. Leave used bathrobes and towels in the hampers located in the dressing rooms when leaving the pool. 108. Guests under the age of 18 are only allowed to enter the swimming pool and sauna area with accompanying adults. 109. Guests must leave their outerwear in the wardrobe on the ground floor at the hotel reception and other clothing in the dressing room (men’s or women’s dressing rooms). 110. Before visiting the pool and sauna area, guests must pay for the services at the spa reception. 111. Individuals under the influence of alcohol, narcotics or psychotropic substances are prohibited from visiting the swimming pool and sauna area for their personal safety and that of other guests. The staff has the right to request that guests who are suspected of being intoxicated leave the pool and sauna area without a reimbursement of the paid entrance fee. 112. The staff shall not be responsible for any unsupervised children. 113. A disabled person, who, due to their state of health, requires the care of another person, may only visit the swimming pool when accompanied by the adult responsible for their care.
Guests in the pool and sauna area must: 114. Thoroughly wash themselves in the shower before and after visiting the pool, sauna or Jacuzzi. 115. After washing in the shower after visiting the pool or sauna, guests should dry themselves in the shower stall and only then go to the dressing room. 116. Wear swimwear. 117. Use footwear suitable for damp premises. 118. Before going to any sauna, become familiar with the rules of using the saunas. 119. Spread a towel on a lounger before lying down on it. 120. Immediately contact a swimming pool staff member if experiencing health issues. 121. In the event of fire, immediately leave the pool and sauna area following the instructions of the pool staff and evacuate in accordance with the evacuation plan of the pool and sauna area. 122. During the summer season, wash your feet and wear clean shoes after visiting the outdoor beach.
The following is prohibited in the swimming pool and sauna area: 123. Bringing and using personal cosmetics and hygiene products in the swimming pools and saunas (e.g., shaving and depilatory tools, masks, scrubs). 124. Using infusions, extracts, cosmetics and bath brooms (EUR 50 fine). 125. Moving chairs, loungers, or tables. 126. Bringing drinks or food (EUR 50 fine). 127. Spitting on the floor or into the water (EUR 50 fine). 128. Pouring various liquids into the pools or placing dirty objects in the water (EUR 100 fine). 129. Smoking (EUR 50 fine). 130. Bringing glass containers. 131. Jumping into the water from the edge of the pool, running, climbing, making excessive noise, falsely calling for help, ignoring the warnings of the pool supervisor (EUR 50 fine). 132. Swimming in a disorderly manner, interfering with other visitors. 133. For children under 3 years of age, going in the swimming pool without diapers specially designed for use in water (the enterprise reserves the right to impose a fine or to demand compensation for damage caused by the disruption of work and cleaning of the pool). 134. Littering, urinating, defecating or otherwise polluting the water, dressing rooms and other areas of pools and baths (EUR 150-250 fine). 135. Chewing gum. 136. Bringing ice cubes from the cool-down area to the pool and bath, or throwing them at each other. 137. Visiting the area while ill with infectious, viral or other contagious diseases, or with open wounds and/or other medical conditions that may endanger the health and/or lives of other visitors. 138. Bringing animals. 139. Swimming/climbing into a vertical pool without the supervision of a kinesitherapist. 140. Taking baby carriages to the pool and sauna area. 141. Occupying loungers and armchairs by leaving bathrobes and towels (for more than 20 minutes). The staff has the right to remove and hang them on the towel hooks. 142. A guest who causes damage to the property of Vytautas Mineral SPA, or the property or health of other guests, shall be liable according to the procedure established by the laws of the Republic of Lithuania. Parents or guardians shall be liable for damage caused by minors or people with disabilities. 143. Guest who fail to comply with these internal rules may be warned or asked to leave the swimming pool and sauna area immediately, as well as be fined or permanently banned from visiting the swimming pools and sauna area.
THE POOL STAFF SHALL NOT BE RESPONSIBLE FOR PERSONAL ITEMS LEFT UNATTENDED. FOUND ITEMS ARE STORED AT THE HOTEL RECEPTION FOR THREE BUSINESS DAYS.
Participant means a person participating or intending to participate in games, campaigns and/or contests organised by the Data Controller.
Applicant means a natural person interested in the services provided by the Data Controller or willing to contact the Data Controller on other matters.
Client means a person who acquired goods, services from the Data Controller or concluded a contract with the Data Controller regarding purchase of goods and/or provision of services.
Candidate means a person participating or intending to participate in personnel selection carried out by the Data Controller.
Phone Caller means a person calling at the contact phone indicated on the Website regarding provision of services by the Data Controller and/or other matters.
The Data Controller will collect personal data in compliance with the requirements of legal acts of the European Union and the Republic of Lithuania being in force and the instructions of controlling authorities. All reasonable technical and administrative measures are applied so that the collected data on the Data Subjects is protected against loss, unauthorised use or alterations.
Persons who are younger than 16 years may not provide any personal data through the Data Controller’s Website. If you are a person who is younger than 16 years, before providing personal information you must obtain consent of your parents or other legal guardians.
WHAT INFORMATION ABOUT YOU WE COLLECT?
Information directly provided by you.
Information on how you use our Website.
If you visit our Website we also collect information which reveals the specifics of the use of services we provide or the automatically generated visit statistics. For more information, see „Cookies“.
Information from third party sources
We may receive information about you from public and commercial sources (to the extent allowed by the legal acts in force) and associate it with other information which we receive from you or about you. We may receive information about you also from third party social network services when you log in to them, for example, though accounts in the “Facebook” network.
Other information we collect
With your consent we may also collect other information about you, your device or your use of our website content.
You may choose to not provide us certain information, however in such case the use of service we offer might be unavailable.
PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF CONSULATION, SUBMISSION OF ENQUIRY
Processing of personal data of the Applicants, including the Phone Callers, contacting the Data Controller for the purpose of consultation, submission of enquiry and/or other matters. The Data Controller shall process the following personal data of the applicants, including the Phone Callers:
In the event the Data Controller is contacted by a representative of the applicant, the Data Controller shall process the following data of the representative of the applicant:
Relation to the Data Subject who is contacting;
Data of the applicants is not transferred to third persons.
PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF ACCOMMODATION AND PROVISION OF SPA SERVICES
Processing of data of the Clients. The Data Controller shall process the following data of the Clients:
Date of birth;
Data of the personal identity documents;
Address of the place of residence;
Information on participation in loyalty program
Health data – if required for proper selection of services;
Other information related to the good and/or service being purchased.
In the event the Client is being represented by another person, the Data Controller shall process the following personal data of the Client‘s representative:
Relation to the Data Subject who is contacting;
The Data Controller undertakes to not transfer your personal data to any unrelated third parties, except for the following cases:
- if your consent to disclosure of personal data is given;
- in provision of services – to our partners, in order to perform the services you ordered. We will provide your personal information to these service providers only in as much as is necessary for performance of the relevant service;
- in fulfilling legitimate interests of the Data Controller (e. g. in the case of debt recovery);
- to authorised institutions in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.
The basis for the processing of personal data for the purposes of providing accommodation services is: the data subject’s consent and/or the performance of a contract with the Data Subject and/or compliance with the Data Controller’s legal obligations and/or protection of the Data Controller’s legitimate interests (Art. 6 (1) (a), (b), (c) and (f) of the General Data Protection Regulation).
PROCESSING OF PERSONAL DATA FOR THE PURPOSES OF PERSONNEL SELECTION OF CANDIDATES TO JOB POSITIONS
The Data Controller shall process the personal data voluntarily provided by the Candidate for the purposes of personnel selection to the extent the personal data was provided.
Data is received directly from candidates and/or form third persons providing job posting websites. This data is not transferred to third persons.
Data of the Candidates shall be processed on the basis of consent given when providing their data and in order to take steps upon the Candidate’s conduct and/or request prior to entering into a contract (Art. 6 (1) (a) and (b) of the General Data Protection Regulation).
PROCESSING OF PERSONAL DATA FOR THE PURPOSES OF ORGANISING GAMES, CAMPAIGNS, CONTESTS
The Data Controller may process personal data for the purposes of carrying out contests or campaigns only with the Data Subjects’ consent. The Data Controller may collect the following personal data of the Participants:
The data is received directly from the Data Subjects participating in games, campaigns and/or contests. This data is not transferred to third persons, but may be publicly announced on the Data Subject’s Website and/or the social network “Facebook” accounts which belong to the Data Controller. The Data Controller may post: name, surname, photo.
Personal data shall be processed on the basis of consent given when providing own personal data (Art. 6 (1) (a) of the General Data Protection Regulation).
PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF DIRECT MARKETING
The Data Controller shall process personal data for the purpose of direct marketing only with the expressly given Data Subjects’ consent. For the purpose of direct marketing the following personal data of the Clients and other Data Subjects shall be processed:
Information on participation in loyalty program;
After sending the newsletter the Data Controller may collect statistical data on the Data Subject’s behaviour in connection with the use and content of the newsletter (for example, whether the newsletter was read, which links were opened by the Data Subject).
The Data Subject’s e-mail address may be used to deliver advertising through Facebook, Google and other advertising platforms by customising the advertising to target audience.
Pursuant to the personal data you provided for the purpose of direct marketing your personal data may be profiled in order to offer you individually customised solutions and offers. You may at any time withdraw your consent to the processing of personal data by automated, including profiling, processing method or to object thereto (if such method is applied).
Personal data is received directly from the Data Subjects. The Data Controller may transfer personal data only to third persons which provide specialised services in order to send e-mail letters, customise the format of advertising ordered through the advertising platforms.
Personal data of the Clients and other Data Subjects shall be processed on the basis of consent given when providing own data and consenting to the processing of personal data for the purpose of direct marketing (Art. 6 (1) (a) of the General Data Protection Regulation).
We hereby inform you that the Data Subject has the right to object to or at any time withdraw his consent to processing of his personal data for the purposes of direct marketing, including profiling, to the extent it is related to such direct marketing, without giving reasons for objection:
- By clicking the link “unsubscribe from the newsletter” at the end of the newsletter or on the website
Withdrawal of consent shall not affect the lawfulness of processing of data based on consent carried out before the withdrawal of consent.
PROCESSING OF PERSONAL DATA FOR THE PURPOSES OF ENSURING SAFETY OF PERSONNEL, CLIENTS AND PROTECTION OF PROPERTY (VIDEO SURVEILLANCE)
For the purposes of ensuring security of personnel, clients and other persons who got into the area under the video surveillance, also of the property (of video surveillance) the Data Controller shall process video data of its personnel and clients, also other persons who got into the area under the video surveillance in order to ensure safety thereof and of the property.
We hereby inform you that your video data is recorded by the Data Controller’s video surveillance equipment when you visit the Data Controller’s premises and territory. Video data may only be transferred to law enforcement institutions in accordance with the procedure provided for by the legal acts of the Republic of Lithuania.
Personal data shall be processed for the purpose of video surveillance on the basis of the legitimate interest of the Data Controller (Art. 6 (1) (f) of the General Data Protection Regulation).
WHAT DO WE DO TO PROTECT YOUR INFORMATION?
Personal data is protected against loss, unauthorised use and alterations. We have installed physical and technical measures to protect all information which we collect for the purposes of proving our services. We hereby remind you that even though we take appropriate actions for the protection of your information, no website, operation carried out via internet, computer system or wireless connection is completely safe.
The Data Controller shall apply different time limits for storage of personal data in accordance with the requirements of legal acts and taking into account the purposes of processing of personal data.
The time limits for storage of personal data:
Purpose of processing of personal data
Time limit for storage
Processing of personal data of the Data Subjects for the purposes of consultations, fulfilment of enquiries
1 year from the day of consultation, fulfilment of enquiry. Except for the cases when the Data Subject is contacting for the provision of services of the Data Controller. In that case the general 10 year time limit shall apply.
Personal data of the Clients – for the purposes of provision of services
10 years from the last contact.
Processing of health data of the Clients
15 years from the last visit to the doctor.
Processing of personal data of the Candidates for the purposes of personnel selection
4 months after the Candidate is hired. Longer storage of the Candidates’ curriculum vitae and other data requires the Candidate’s consent.
Processing of personal data of the Data Subjects for the purpose of video surveillance
Processing of personal data of the Data Subjects for the purposes of organising games, campaigns, contests
1 year from the day of carrying out the contest.
Processing of personal data of the Data Subjects for the purpose of direct marketing
5 years from the day of obtaining consent, except for the cases where the Data Subject is willing to extend this time limit.
Exceptions regarding the time limits for storage may be established to the extent they do not infringe the rights of the Data Subjects, are in line with the legal requirements and are properly documented.
Upon expiry of the established time limits, if they were not extended, the data will be deleted in the way that makes them irrecoverable.
The Data Subject, whose data is processed in the activities of the Data Controller, shall have the following rights:
- To be aware (to be informed) of the processing of his data (the right to know);
- To access his data and learn how it is processed (the right of access);
- To request rectification or, taking into account the purposes of the processing of personal data, completion of the person’s incomplete personal data (the right to rectification);
- To obtain erasure of his data or to suspend the processing activities of his data (except for storage) (the right to erasure and the right “to be forgotten”);
- Shall have the right to obtain from the personal Data Controller restriction of processing of personal data where one of the legitimate reasons is present (the right to restriction):
- Shall have the right to data portability (the right to portability);
- To object to the processing of personal data, when this data is processed or is intended to be processed for the purposes of direct marketing, including profiling, to the extent it is related to such direct marketing;
- To lodge a complaint with the State Data Protection Inspectorate of the Republic of Lithuania.
If you no longer wish your personal data be processed for the purpose of direct marketing, you may write an e-mail letter at the address [email protected] or call by phone at (8-319) 42139 and object to the processing of your personal data for the purpose of direct marketing without giving reasons for objection.
The Data Subject shall have the right to submit any request or instruction related to the processing of personal data to the Data Controller in writing in one of the following ways: by delivering directly at the address Karalienės Barboros ave. 2, Birštonas; by mail at: Karalienės Barboros ave. 2, Birštonas; by e-mail at:[email protected].
Having received such request or instruction not later than within one month from the day of contacting the Data Controller shall submit a reply and perform the actions indicated in the request or refuse to perform thereof. If necessary, the said period may be extended by further two months taking into account the complexity and number of requests. In such event, the Data Controller shall inform the Data Subject of such extension within one month from the day of receipt of the request, together with the reasons for the delay.
The Data Controller is allowed to not enable the data subjects to exercise the aforementioned rights, except for the objection to the processing of personal data in the way of direct marketing, when in the cases provided for by laws it is necessary to ensure the prevention, investigation and detection of crimes, breaches of occupational or professional ethics, as well as the protection of rights and freedoms of the Data Subject, Data Controller or other persons.
THIRD PARTY WEBSITES, SERVICES AND PRODUCTS ON OUR WEBSITES
On the Data Controller’s website there may be third party advertising panels, links to their websites and services which are outside of the control of the Data Controller, for example, a link to the Data Controller’s Facebook profile. The Data Controller is not responsible for the security and privacy of information collected by third parties. You have to read the privacy statements applicable to third party websites and services which you use.
If you provided data about yourself with the help of “Facebook”, we understand that you agree for us to contact you by the provided contact phone and e-mail and to submit offers of services.
While you are visiting the Data Controller’s website we want to provide such content and functions which are customised exactly to your needs. That requires cookies. Those are small elements of information, which are automatically created while browsing a website and are saved on your computer or other terminal device. They help the Data Controller to recognise you as a former visitor of a certain website, to save the history of your website visit and to customise content pursuant thereto. Cookies also help to ensure smooth operation of websites, allow monitoring the duration, incidence of website visits and collection of statistical information on the number of website visitors.
Descriptions of cookies used on our website
Name of the cookie
Description/Purpose of use
The moment of creation
The data used
For identification of users / Performance
During the first website visit or after clearing cookies
For differentiation between users / Performance
Each time when the previously created cookie expires and the website is visited
Session user ID
For enquiry control / Performance
Each time when the previously created cookie expires and the website is visited
Session user ID
To remember the user-selected language on page/Performance
During the first website visit or after clearing cookies
Session user ID, selected language variable
How to manage and delete cookies
We note, however, that in some cases deletion of cookies may slow down the speed of internet browsing, limit the operation of certain website features or block access to the website.
To extend your booking, click the "Continue" button to cancel the reservation - "Cancel".
There are no free rooms of the selected type in this period. Leave your contacts and we will contact you with an alternative offer.
Information about using cookies
What is a cookie?
Cookies are information items that are transferred from the website to your computer and stored on hard drive. These are small text files that allow web sites to save and regain access to information about user browsing habits. Cookies are used by most web sites as they are one of the many tools that help to tailor web content to user needs. Cookies allow web sites to provide user-driven services (for example, by remembering login data, keeping purchases in a shopping cart, or displaying only specific content that interests the user). Cookies are different: Temporary Cookies (or Session Cookies) - removed when the browser is closed; permanent cookies - are not removed and remain until they are removed by user or until their validity expires.
How to remove a cookie?
Most browsers are set to automatically accept cookies. You can disable cookies in your browser, but be aware that if you do so, you may lose the ability to use the many features necessary to make the website work as well. If you need more information about cookies, visit www.aboutcookies.org for detailed, independent information on how to disable cookies through your browser preferences and how to remove cookies that are already on your computer. To remove cookies from your mobile phone, you will need to read the phone's instruction manual.
Types of cookies
Necessary cookies: These cookies are essential for you to look after the website and use its features, such as access to secure website areas. In addition to these cookies, you would not be able to have your desired services, such as online shopping. Performance enhancing cookies: These cookies collect information about when users are using a particular web site, such as which pages are visited most often, and whether visitors to web pages receive error messages. These cookies do not collect information that allows you to identify the site visitor. All information collected by these cookies is generic and therefore anonymous. It is used only to improve site performance. Functional cookies: these cookies allow the website to remember your chosen things (such as your name, language, or region) and offer enhanced personalized features. The information collected by these cookies can be made anonymous, and they can’t monitor your browsing activity on other websites. Target or promotional cookies: These cookies are used to display advertisements that should be of interest to you. They are also used to see certain ads for a limited number of times and to help measure the effectiveness of your campaign.
Name of cookie
The purpose of the cookie
Period of validity
Increasing the application security.
On entering the web site
Session cookie generation
On entering the web site
Until the leaving the web site
PHP session identifier
On entering the web site
On entering the web site